Privacy Policy

Effective Date: 16/08/2021

This privacy policy (hereinafter "Privacy Policy") deals with the protection of Your privacy while You use
Our website which is hereinafter referred to as "the Product" and which is located at:
www.cedwardscounsellor.com.au

The Product is owned and operated by: Catherine Edwards Counsellor

We are committed to the protection of Your privacy while You use the Product.
This Privacy Policy only applies to the Product. The Product may contain links to other websites or
applications, but if that Is the case, the Privacy Policy does not apply to any of those linked websites or
applications.

We gather certain information from users of the Product, so this Privacy Policy explains what information
we collect, how we use it, and your rights in relation to it.
By continuing to use the Product You acknowledge that You have had the chance to review and consider
this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to the use
of Your information and the method of disclosure as described in this Privacy Policy. If You do not
understand the Privacy Policy or do not agree to it then please do not use the Product.

DEFINITIONS
“Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and
imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents
and other intellectual property contained in the Product, Content and Materials.
"Content' means any content, writing, Images, audiovisual content or other information published on the
Product.
"Effective Date’ means the date that this Privacy Policy comes into force.
“Items’ means any and all of the Product, Services, Content and Materials collectively.
"Materials’ means any materials, information or documentation that We may provide to You in connection
with Your use of the Services or Product including documentation, data, information developed by Us or
owned by Us, and other materials which may assist in Your use of the Services or Product.
’Parties' means both You (the user of the Product) and Us (the owner of the Product) collectively.
“Personal Information" means information that we obtain from You in connection with Your use of the
Product.
"Privacy Policy" means this privacy policy.
“Product’ means the website including all pages, all sub pages, all blogs, all forums, all other connected
pages and all other connected internet content whatsoever, the home page or main page of which is
located at: www.cedwardscounsellor.com.au
"Services" means any or all services provided by or on the Product
“Third Party Links’ means links or references to websites other than the Website, to content other than the
Content or to materials other than the Materials, none of which are controlled by Us.
“Us",'We", ‘Our" or "the Owner" refers to Catherine Edwards Counsellor
"Us" "We" "Our" or ’the Owner" also includes any employees, affiliates, agents or other representatives of
Catherine Edwards Counsellor
You' or Your" refers to the user of the Website.
"Your Content' means any Content posted to or added to the Website, Content or Materials by You or by
somebody authorised by You or doing so on Your behalf.

INTERPRETATION
a. In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation
shall apply.
I. Words referring to one gender include every other gender.
II. Words referring to a singular number include the plural, and words referring to a plural include
the singular.
III. Words referring to a person or persons include companies, firms, corporations, organisations
IV. Headings and titles are included in this Privacy Policy for convenience only and shall not
affect the interpretation of this Privacy Policy.
V. Each Party must, at its own expense, take all reasonable steps and do all that is reasonably
necessary to give full effect to this Privacy Policy and the events contemplated by it.
VI. Any obligation on a Party not to do something includes an obligation not to allow that thing to
be done.

TYPE OF INFORMATION AND HOW IT IS COLLECTED
a. When You use the Product We may collect information from You through automatic tracking
systems (such as information about your browsing preferences).
b. In addition. We may collect information that You volunteer to Us (such as information that You
provide during a sign up process or at other times while using the Product).
c. in order to access some specific features of the Product, You are required to provide some
Personal Information. During this process, We collect some of Your Personal Information, in the
following manner
I. We will not collect information that identifies You personally, except when You specifically
volunteer that information to Us when using specific Product features. These specific Product
features might include, but are not limited to:
A. making purchases
B. receiving notifications by text message or email about events and promotions
II. In addition to any Personal Information that You are required to provide in order to access
these additional Product features, in some cases You may be required to provide more specific
information. For example. In order to make purchases. You may need to provide credit card
information, billing information and postal addresses.

COOKIES
a. Cookies are small files stored on Your computer or mobile device which collect information about
Your browsing behaviour. We do not use cookies in connection with the Product.

HOW YOUR INFORMATION IS STORED
a. Please note that no systems involving the transmission of information via the internet or the
electronic storage of data, are completely secure. However, we take the protection and storage of
Your Personal Information very seriously. We take all reasonable steps to protect Your Personal
Information.
b. We use appropriate physical, digital, managerial and security systems to store Your Personal
Information and to protect it against unauthorised access, destruction or disclosure.

COMBINING INFORMATION
a. We do not combine, link or aggregate any of Your Personal Information with other Personal
Information of Yours which We are holding.

HOW YOUR INFORMATION IS USED
a. We use Your Personal Information to help us improve your experience with Our Product. We may
use Your Personal Information for purposes including but not limited to:
I. order fulfilment.
II. providing customer service to You.

MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS
a. Part or all of Our business may be merged, restructured or sold including but not limited to through
an ordinary sate of business or of stock, a corporate reorganisation, a change in control, bankruptcy
b. In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause
hereof, We may transfer Your Personal Information, including personally identifiable information, as

EMAIL OPT IN/OUT
If You receive an email from Us In relation to the Product and would prefer not to receive such
correspondence in the future. You may follow the instructions in the email to opt out of future
correspondence. You may also contact Us, using the details at the bottom of this Privacy Policy, in
order to opt out of future correspondence. We will make all reasonable efforts to promptly comply
with Your requests. However, You may receive subsequent correspondence from Us while Your
request is being handled.
a. You have the right to request access to any of Your Personal Information which We are holding.
b. You have the right to request that any of Your Personal Information which We are holding be
updated or corrected.
c. In order to request access, an update or a correction to Your Personal Information, you may contact
us using the details at the end of this Privacy Policy.

CHANGES TO THIS POLICY
a. We may make changes to this Privacy Policy at any time in Our sole discretion.
b. If We make changes to this Privacy Policy, unless We obtain Your express consent to those
changes, then such changes will only apply to any information that We obtain from You after the date
that the changes take effect.
c. If We make changes to this Privacy Policy, Your continued use of the Product after the date that the
changes take effect confirms that You acknowledge, accept and agree to those changes.

COMPLAINTS
a. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of
Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an
overview of Our complaints handling procedure is as follows:
I. Any complaints are forwarded to Our complaints officer for review. We aim to review all
complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary,
the complaints officer may then refer the complaint to another section within Our organisation
for consideration. If further information is required. We may contact You to request that
information, if We accept fault in relation to the complaint then We will propose a resolution
(which may or may not be the same as any resolution proposed by You). If We do not accept
fault then We will contact You to advise You of this. We aim to complete this entire process
within 21 days, provided that We are provided complete information in the first place (although
this cannot be guaranteed). However, if You do not provide complete information then this is
likely to delay the handling of Your complaint.
II. All complaints should be provided in writing either by email or regular maH, using the contact
details at the end of this privacy policy. Describe the nature of your complaint including any
relevant dates, people involved, any consequences that have occurred, and what you believe
should be done to rectify the issue. We will endeavour to respond within 21 days, although we
cannot guarantee this.
III. If You are not satisfied with Our response to Your complaint. You may refer your complaint to
the relevant external dispute resolution organisation in Your area.

CONTACT US
You can contact Us about this Privacy Policy using the following details:
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.